CRA blocks calls, often gives taxpayers wrong information, auditor says

A Globe and Mail article dated November 21st states that Canada’s Auditor-General, Michael Ferguson,  found that Revenue Canada blocked over half their outgoing calls. That’s 29 million calls from taxpayers that get a busy signal, a “call back later, or a “please visit our website”.

Furthermore, Micheal states that Revenue Canada provided wrong answers to taxpayers at a rate of nearly 30%.

see the article here.